Refund policy

Refunds & Returns Policy

At Freddie's Proper Sweets, we want you to be happy with your order. If something’s not right, we’re here to help.

Returns

You have 14 days from receiving your order to request a return.

Items must be unused, unopened, and in the same condition you received them, including the original packaging.

We cannot accept returns on perishable goods (such as food), intimate or sanitary items, hazardous materials, flammable products, gift cards, or downloadable software.

To start a return, please email us at propersweets@hotmail.com.
 with your order number and proof of purchase. Please do not send returns back to the manufacturer.

Refunds

Once we receive and inspect your returned item, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within a few working days.

Sale items are non-refundable. Only regular-priced items can be refunded.

Late or missing refunds

First, check your bank account or contact your payment provider, as processing times may vary.

If you’ve done this and still haven’t received your refund, please contact us at propersweets@hotmail.com.

Exchanges

We replace items only if they arrive damaged or defective. To request an exchange, email propersweets@hotmail.com and send your item to:

Freddie's Proper Sweets,
Unit 4, Wharfside Shopping Centre
Penzance, Cornwall
TR18 2GB

Shipping for Returns

You’ll be responsible for covering your own return shipping costs.

Shipping fees are non-refundable. If a refund is approved, the return shipping cost will be deducted from the refund.

Delivery times for exchanged items may vary depending on your location.